With this our customers see consistency in realizing their expectations and also incorporate changes thereon.
Access draws upon its entire pool of professionals to meet changing needs for a variety of skills, meets tight delivery deadlines and quickly scales up in response to increasing workloads. The management processes, controls and review mechanisms ensure complete transparency of progress, output, plans and problems, as if the
teams were working next door. It is ensured at all stages to see to it that the deliverables matches the requirements.
Immediate measures are taken to correct deviated work processes. We understand that the client is the best person to tell you “what is required” and “what is expected”. Hence, the client is made an integrated part of the project life cycle. While an Access’s engagement manager acts as the primary business interface and acts as a single point for escalation and resolution of all issues, which may be people, business, deliverables, quality, billing and network etc related the Account Management Team ensures a seamless relationship enhancement and business development. The engagement manager carries full responsibility for service delivery.
Access assures continuous improvement through ISO9001:2000 processes:
- Leveraging the best practices
- Planning & tracking product/process quality
- Obtaining client feedback for every project executed
- Customer issue management
The knowledge repository is continuously improved based with lessons learnt, best practices, and root cause analysis. |
